February 10, 2022
As you’ve likely heard, RDAbbott’s Service Center in Cerritos, California, is relocating to Garden Grove, California (just 8 miles from its current location). Our new address will be:
Rest assured, we are working diligently to make this transition seamless, so you continue to receive the exceptional service and technical support you deserve. This page provides key details to help minimize any disruptions to your business needs during this transition.
The moving and renovating processes are expected to be completed by March 30, 2022.
We expect to close shipping and receiving for three (3) business days, but please bear in mind that these dates could change due to circumstances beyond our control:
- March 15 will be the LAST shipping day from our Cerritos facility.
- March 16 – 18 our California warehouses will be closed as we move our raw materials to the Garden Grove facility. As a result, there will be no order pickups or deliveries from our California facilities during these dates.
- March 21 will be the FIRST shipping day from our Garden Grove facility.
Here are the service hours for our new facility:
- Customer Service Hours: 5:00 a.m. – 4:30 p.m. (PT) Monday – Friday
- Receiving Hours: 8:00 a.m. – 12:00 p.m. (PT) Monday – Friday
- Shipping Hours: 12:00 p.m. – 3:30 p.m. (PT) Monday – Friday
Appointments will be required for all shipments needing dock use at our new facility. For additional details about our Garden Grove warehouse, such as a map and driving directions, visit this web page.
The following will NOT be impacted by this move:
- Our phone and fax numbers will not be changing.
- Our remittance address will not be changing. Please continue to mail any check payments to our secure lockbox using this address and contact information: RDAbbott Co. Inc., File 2223, 1801 W. Olympic Blvd., Pasadena, CA 91199-2223
(ACH and Wire payments are also welcomed. If you are interested in using either of these electronic payment options, please visit this page for additional details.)
If you have any questions throughout this transition, please reach out to your Account Manager or our Customer Service team at 562.944.5354, cs@RDAbbott.com, or online.